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Customer Service

Normal Operating Hours: 9am-5pm EST
631-213-8299 or (866) 769-2517

Fax #631-922-8438  -  Sales@royalapparel.com


We accept Visa, Mastercard, American Express, Wire Transfer, Money Order, or Pre-Approved Purchase Orders.


All orders received by 2pm EST, will be shipped the same day. Orders are normally shipped via UPS or USPS. Seller will not be responsible for any shipping delays caused by the carrier.


All returns must be reported within ten (10) days from receipt of merchandise. A written authorization number must be obtained for all returns. You can do it by filling out the Return Authorization Form or by contacting sales@royalapparel.com. There is a 20% restocking fee in addition to freight charges for all returned merchandise with authorization number. All unmarked packages / cartons will be refused. No altered merchandise will be accepted (ie: screen printed, embroidered, relabeled, washed, dyed, embellished, etc.). Please inspect all goods prior to decorating merchandise. Only goods that have not been altered in any way will be considered for return. Samples and items on clearance are non-returnable.

Customer is responsible for inspecting the merchandise upon receipt. Customer shall notify Seller in writing WITHIN 10 DAYS OF CUSTOMER’S RECEIPT OF THE MERCHANDISE of any claims for damages resulting from late delivery or any defect in the merchandise discovered by Customer.


Royal Apparel cannot guarantee variances in size, construction, color and shade of stock inventory. Royal Apparel hereby disclaims all expressed and implied warranties, including without limitation, implied warranties of merchantability and fitness for particular purpose. All such warranties are hereby disclaimed and excluded from any and all transactions between client and Royal Apparel and shall not apply to the merchandise sold by Royal Apparel.

Prices are subject to change without notice. All merchandise will be shipped at the prices in effect at the time of shipping. Royal Apparel reserves the right, at its sole discretion, to change or discontinue styles, colors, sizes or fabrics. All orders are subject to availability.

Client is responsible for all shipping and freight charges, FOB Royal Apparel's warehouse.


Claims for shortages and/or defective merchandise must be made within ten (10) days of receipt.


If you did not receive a confirmation, we did not receive your order. Royal Apparel will not pay for expedited shipments on orders that were not confirmed. Please contact sales@royalapparel.com if you did not receive a confirmation.