- About Us
- Custom Services
- Additional Custom Services
- Back Orders
- Eco Friendly
Where are you located?
The company's corporate headquarters is located in Hauppauge on Long Island, NY. We have additional manufacturing facilities in New York, New Jersey, and Pennsylvania.
What are your hours of operation?
Monday – Friday, 9 AM to 5:30 PM Eastern Standard Time - Our website is available 24/7 for placing your orders.
Can I visit your headquarters in NY?
Yes, once you have signed up for a wholesale account, we can assist you in setting up an appointment if needed. Please contact Customer Service via firstname.lastname@example.org or 866.769.2517 with this request.
Can I purchase your wholesale products through another distributor?
At this time, we do not sell our products through any other distributor.
Do you sell your products in any retail stores?
We currently sell our retail products on our online store.
Can I use your images on my website?
Once you have been approved for a wholesale account, feel free to use our stock photos from our website. If you have any special requirements, please email Sales@royalapparel.com.
How do I see wholesale pricing?
Once you have registered for a wholesale account online and are approved by our registration team, you will be able to see pricing and inventory availability.
How current is the inventory listed online?
The inventory on our website is real time.
How soon can I place an order and view my pricing?
Once you have registered for a wholesale account online, registration will be in touch within 24-48 hours confirming your approval and/or requesting additional documentation if needed. Once approved, you will be able to see your pricing and inventory availability
What if I need to make a change to my order?
Please check your order’s status under the my account page. If the order is not “In D/C” status we will be unable to make any changes. If you have any questions contact Customer Service at 631-213-8299 or email email@example.com.
How can I order a sample?
Once you have been approved for a wholesale account with us, you can place a sample order. There are no minimums for samples and they are priced at standard wholesale cost. If you are not sure which style or fabrications are best for you, try one of our sample packs. Please note, that sample orders are non-returnable.
How can I order a catalog?
Please click here to order our current catalog. You can order up to 6 catalogs free of charge! If you need additional catalogs please reach out to Customer Service and they will provide you with more information. Our wholesale catalogs do not have pricing listed as this is all available to you online once you are approved for a wholesale account.
What is the minimum order required?
There are no minimums for blank stock wholesale orders.
Can I view your current catalog online?
Please click here to view our newest catalog online.
What are your case quantities?
The number of pieces per case varies per style and size. Please refer to the style details online or to the wholesale price list for case quantities by style/size. Since we have no minimums for in stock orders, we sell our products by the piece, dozen and case. Dozen and case pricing is based per style/color/size only. There is no mixing of colors and sizes to achieve the dozen or case pricing.
How does your tier pricing work?
Once you have been approved for a wholesale account, you will be set up on our standard tier pricing. You may take advantage of dozen or case pricing when ordering in those quantities. Please note that dozen and case pricing requires the same size, color and style.
How do I request special pricing for our account or for large bulk orders over 5,000 units/style?
You may email firstname.lastname@example.org if you would like to request special pricing. If you have placed over $5k in orders with us during the previous year, your account may qualify for case pricing on all orders regardless of quantity. When emailing us, please include your full quantity and color/size breakdown as well as in hands date.
Do you ship Internationally?
Yes, we can ship your order anywhere. If you need your order shipped overseas, please email the order to email@example.com and we will provide you with a freight quote along with your order confirmation. Please note that we are not responsible for any Duties, Taxes or Tariffs that may apply.
What are my shipping options?
We typically ship all orders via FedEx unless otherwise specified. We can ship on other carriers if needed. If you would like to ship on your account, please select your preferred method of shipping and check the “My Account” box that will pop up. Freight will then be charged to the account provided. If the box does not appear that means we do not have your collect account in our system. You can reach out to firstname.lastname@example.org to have your collect account added.
How can I track my order?
Once your order has shipped, you will receive a shipping notification email which will include your tracking information. This email will be sent to the email address used to login. If your confirmation does not include a tracking number, please contact us.
Does Royal Apparel offer Drop Shipping services?
There are many different interpretations of Drop Shipping. We do offer drop shipping, meaning you can ship to any location you wish to deliver to. Please send any inquiries regarding this to email@example.com.
- How do I add or update my shipper ID number for UPS or FedEx?
Does Royal Apparel offer free freight shipping?
We offer FREE FREIGHT on all orders placed online, totaling $250+ shipping within the Continental USA. Free Freight shipments go out via ground freight. Royal Apparel reserves the right to choose carriers including truck and/or change this promotion at any time. Offer not valid in HI, AK, Puerto Rico or International locations. Does not include Special Services including: Custom Orders, Embellishments, Relabels, Private Label Orders. There is a $4.95 handling charge applied to all FREE FREIGHT orders. This offer is for in stock merchandise (subject to availability).
When will my order ship?
All in stock product orders received before 2pm EST, will be shipped the same day. Orders are normally shipped via FedEx. Seller will not be responsible for any shipping delays caused by the carrier.
Where does my order ship from?
All orders typically ship from our main warehouse in Hauppauge, NY. (Long Island)
How much will freight cost?
Freight charges will vary depending on the number/size/weight of the boxes, the method of shipping and the address of the destination. Once you have your complete order in your shopping cart, you will be shown estimated freight costs before completing the checkout process. Please call us if you need further assistance.
Can I pick up my order?
We do have an option during checkout for Customer Pick Up. Orders can be picked up Monday - Friday, 9:00 a.m. - 5:00 p.m. EST, from our Hauppauge, NY location. Once you have placed the order, we will contact you when it is ready. Please note that any orders placed after 2 p.m. EST will be ready the next day. Please contact us prior to your arrival to confirm that the order is ready and schedule an appointment to pick up.
How soon can I place an order and view my pricing?
Once you have registered for a wholesale account online, registration will be in touch within 24-48 hours confirming your approval and/or requesting additional documentation if needed. Once approved, you will be able to see your pricing and inventory availability.
What can I do if I forget my username or password?
Your user name is typically your email address. If you have forgotten your password, please click on the Forgot Your Password link from the login page. Enter in your email address and a new password will be sent to you shortly. If you do not receive an email or you are not sure what email you used to set up your account, please contact Customer Service at (866)-769-2517 or you can email firstname.lastname@example.org for further assistance.
How to reset password?
What type of Screen Printing / Embroidery services do you offer and what are the minimums?
We offer custom screen printing services to our clients including the following: Plastisol, 4 Color Process, Water Base and Discharge. Please note that in order to provide you with a quote, we would need to have your full breakdown as well as artwork files to review. Minimums start at 1200 units per style/color/design. Please click here to more info regarding this service.
How do I separate my art work for multiple color screen printing?
When separating for discharge spot color printing use photoshop channels or illustrator spot colors. If using illustrator please make sure that all attributes are complete vector and you are choosing a spot color for each. If using photoshop set each color to a spot channel. On most prints discharge ink does not require an under base.
Additional Custom Services
What other services do you offer?
Royal Apparel offers additional custom services to our wholesale clients including Custom/Private label garments, Screen Printing/Embroidery Services as well as Re-labeling. Please see below for additional details regarding each of those services.
What type of Custom Apparel services do you provide and what are the minimums?
We offer custom apparel for infant, toddler, youth, men and women. Minimums are between 1200-1800 units per style, color and design. Please click here to see more information on this service.
What type of Re-Labeling do you offer and what are the minimums?
Please click here for more information on this service.
What happens if I order a style that is currently on back order?
If your order includes a style that is not currently in stock, you will receive a notification prior to adding this item to your cart. In your cart you can see what units are available and which units are on backorder. Upon check out you will be asked if you would like to ship partial or complete. Once the back ordered styles are back in inventory, we will notify you prior to shipping.
How do I place a backorder for items that are not in inventory and have no replenishment date?
You can feel free to place your backorder for items that have no inventory directly online. Please note, if there is no replenishment date scheduled we will reach out to you within 2 business days with an updated ETA for your backorder.
Do you charge freight when shipping back ordered items?
We do not charge additional freight for back orders shipping within the United States. Freight charges are included in the original order total. If you chose to ship your order via collect account, the backordered units will ship on the same account.
What products are Eco-Friendly?
We are committed to doing our part in making our products as easy on the environment as possible. We continue to grow our Organic line with new fabrics, styles and colors in 100% Organic Cotton, RPET, Recycled Cotton, Viscose Bamboo, Viscose Hemp & Eco-Triblend. All of our sustainable fabrics are made with Organic / Eco-Friendly yarns and finished with environmentally friendly dyes. Please click here to view all styles in our Organic line including Unisex, Ladies, Youth, Toddler & Infant styles.
What is Viscose Hemp?
The hemp fabric is an incredibly strong, durable fiber that grows quickly. Hemp clothing is great at holding its shape and will even get softer as it ages. As the saying goes; “hemp doesn’t wear out, it wears in.”
What is Viscose Bamboo?
Silky smooth and soft to the touch while being naturally hypoallergenic. The bamboo plant grows faster than any other plant, making it the most renewable. Some species of bamboo can grow up to two feet per day and many species grow even faster than that! The bamboo fabric absorbs moisture really well and because of that, requires less dye than conventional cotton.
Is your Organic Cotton certified?
Yes, all of our Organic Cotton is certified by GOTS which stands for Global Organic Textile Standard. Please click here (http://www.global-standard.org/) to see more information regarding GOTS. Please contact Customer Service for additional questions.
What is RPET?
RPET stands for Recycled Polyethylene Terephthalate, or recycled PET. Our products that contain RPET yarn are made using recycled bottles. The amount of bottles per style may vary. For more information on how recycled plastic bottles are transformed into the polyester yarn we use in our RPET garments, please click here.
What makes this Cotton Organic?
We grow our cotton without pesticides, herbicides or synthetic fertilizers which can be harmful to the environment.
Is there a Royal Apparel tag in your garments or do you offer tear away options?
Yes, all styles have a Royal Apparel tag inside.
Many styles do have a tear away tag. Here is a quick link to those styles.
What are your washing instructions?
We recommend that our garments be washed in cold water and tumbled dry on low heat for best results. You will find washing instructions listed on the garment tag.
What styles do you recommend for screen printing?
All styles in our line can be used for screen printing. We always recommend printing a sample or two on our products before you proceed with a full production run.
Please note that our styles are not pre-shrunk and may shrink depending on printing process. Again, sampling first is ALWAYS recommended.
What does 30/1 mean?
30/1 (or 30 Singles) refers to the yarn count. This is the unit of measurement that defines the fineness of the thread. The higher the number, the finer the thread and thus a finer, softer fabric is created. T-shirts made of 30/1 are much softer and have a better drape than shirts made of 20/1. The terms are used several ways, i.e. 30s, 30/1 and 30 Singles. They all mean the same.
How to calculate Shrinkage?
When calculating shrinkage, you need to factor in the tolerance along with the shrinkage. Below table shows an example for the size large of style 5051.
Calculate the tolerance range for both the body length and chest specs. Calculate the 5% - 7% range of the shrinkage combined with the tolerances.
What is Tolerance?
Our garments are hand crafted. During the hand cutting and sewing of the fabric we allow a tolerance for the workers. We list our tolerances on our spec sheet which details the range the measurement can vary. We then inspect our goods to make sure they are within the tolerance.
Example below shows the "TOL" (tolerance) is 1" on the Front Body Length and 1/2" on the Chest Flat measurements.
So, for this example on size Medium¬
Spec for the Front body is 28 1/2"
Then the tolerance can range from 27 1/2" to 29 1/2" of the actual garment
Spec for Chest Flat is 20"
Then the tolerance can range from 19 1/2" to 20 1/2" of the actual garment
How can I locate a style with the RN#110691?
This number is referenced on all of our styles and is not style specific. RN#110691 is the official registration number issued to us by the Federal Trade Commission.
If you need help determining what style you need and are unable to find the style on our website, please contact Customer Service.
Are your Clearance items going to be discontinued?
Yes, these styles are only available while supplies last.
What is your return policy?
Please note that we do not accept returns and/or exchanges on sample and clearance orders. No altered merchandise can be returned (ie: screen printed, embroidered, relabeled, washed, dyed, embellished, etc.). All returns must be reported within ten (10) days from receipt of merchandise. A written authorization number must be obtained for all returns. All unmarked packages / cartons will be refused.
Please contact Sales@royalapparel.com to request a return authorization number. Include in your email the items you wish to return, your order number and reason for the return. There is a 20% restocking fee in addition to freight charges for all returned merchandise. Receiver is responsible to inspect all goods upon receipt and prior to decorating. Customer shall notify Seller in writing within 10 DAYS of receipt of merchandise with any claims for damages during transit or any defect in the merchandise is discovered upon receipt.
Returns are processed in order of receipt. Once you have been issued an RA number and we have received your return at our warehouse, it can take 7-14 business days for processing. We will contact you via email once your return has been processed. If the return is being credited to your credit card, it may take additional 2-5 business days to clear your account. Please feel free to contact us regarding return status.