How do I see wholesale pricing?
Once you have registered for a wholesale account online and are approved by our registration team, you will be able to see pricing and inventory availability.
How current is the inventory listed online?
The inventory on our website is real time.
What if I need to make a change to my order?
Please check your order’s status under the my account page. If the order is not “In D/C” status we will be unable to make any changes. If you have any questions contact Customer Service at 631-213-8299 or email Sales@royalapparel.com.
How can I order a sample?
Once you have been approved for a wholesale account with us, you can place a sample order. There are no minimums for samples and they are priced at standard wholesale cost. If you are not sure which style or fabrications are best for you, try one of our sample packs. Please note, that sample orders are non-returnable.
How can I order a catalog?
Please click here to order our current catalog. You can order up to 6 catalogs free of charge! If you need additional catalogs please reach out to Customer Service and they will provide you with more information. Our wholesale catalogs do not have pricing listed as this is all available to you online once you are approved for a wholesale account.
What are my shipping options?
We typically ship all orders via FedEx unless otherwise specified. We can ship on other carriers if needed. If you would like to ship on your account, please select your preferred method of shipping and check the “My Account” box that will pop up. Freight will then be charged to the account provided. If the box does not appear that means we do not have your collect account in our system. You can reach out to email@example.com to have your collect account added
How can I track my order?
Once your order has shipped, you will receive a shipping notification email which will include your tracking information. This email will be sent to the email address used to login. If your confirmation does not include a tracking number, please contact us.
Does Royal Apparel offer Drop Shipping services?
There are many different interpretaions of Drop Shipping. We do offer drop shipping, meaning you can ship to any location you wish to deliver to. Please send any inquiries regarding this to firstname.lastname@example.org.
Does Royal Apparel offer free freight shipping?
We offer FREE FREIGHT on all orders placed online, totaling $250+ shipping within the Continental USA. Free Freight shipments go out via ground freight. Royal Apparel reserves the right to choose carriers including truck and/or change this promotion at any time. Offer not valid in HI, AK, Puerto Rico or International locations. Does not include Special Services including: Custom Orders, Embellishments, Relabels, Private Label Orders. There is a $4.95 handling charge applied to all FREE FREIGHT orders. This offer is for in stock merchandise (subject to availability).
How soon can I place an order and view my pricing?
Once you have registered for a wholesale account online, registration will be in touch within 24-48 hours confirming your approval and/or requesting additional documentation if needed. Once approved, you will be able to see your pricing and inventory availability
How to reset password?
What type of Screen Printing / Embroidery services do you offer and what are the minimums?
We offer custom screen printing services to our clients including the following: Plastisol, 4 Color Process, Water Base and Discharge. Please note that in order to provide you with a quote, we would need to have your full breakdown as well as artwork files to review. Minimums start at 1200 units per style/color/design. Please click here to more info regarding this service.
How do I separate my art work for multiple color screen printing?
When separating for discharge spot color printing use photoshop channels or illustrator spot colors. If using illustrator please make sure that all attributes are complete vector and you are choosing a spot color for each. If using photoshop set each color to a spot channel. On most prints discharge ink does not require an under base.
What happens if I order a style that is currently on back order?
If your order includes a style that is not currently in stock, you will receive a notification prior to adding this item to your cart. In your cart you can see what units are available and which units are on backorder. Upon check out you will be asked if you would like to ship partial or complete. Once the back ordered styles are back in inventory, we will notify you prior to shipping.
How do I place a backorder for items that are not in inventory and have no replenishment date?
You can feel free to place your backorder for items that have no inventory directly online. Please note, if there is no replenishment date scheduled we will reach out to you within 2 business days with an updated ETA for your backorder.
Do you charge freight when shipping back ordered items?
We do not charge additional freight for back orders shipping within the United States. Freight charges are included in the original order total. If you chose to ship your order via collect account, the backordered units will ship on the same account.
What products are Eco-Friendly?
We are committed to doing our part in making our products as easy on the environment as possible. We continue to grow our Organic line with new fabrics, styles and colors in 100% Organic Cotton, RPET, Recycled Cotton, Viscose Bamboo, Viscose Hemp & Eco-Triblend. All of our sustainable fabrics are made with Organic / Eco-Friendly yarns and finished with environmentally friendly dyes. Please click here to view all styles in our Organic line including Unisex, Ladies, Youth, Toddler & Infant styles.
What is Viscose Hemp?
The hemp fabric is an incredibly strong, durable fiber that grows quickly. Hemp clothing is great at holding its shape and will even get softer as it ages. As the saying goes; “hemp doesn’t wear out, it wears in.”
What is Viscose Bamboo?
Silky smooth and soft to the touch while being naturally hypoallergenic. The bamboo plant grows faster than any other plant, making it the most renewable. Some species of bamboo can grow up to two feet per day and many species grow even faster than that! The bamboo fabric absorbs moisture really well and because of that, requires less dye than conventional cotton.
Is your Organic Cotton certified?
Yes, all of our Organic Cotton is certified by GOTS which stands for Global Organic Textile Standard. Please click here (http://www.global-standard.org/) to see more information regarding GOTS. Please contact Customer Service for additional questions.
What is RPET?
RPET stands for Recycled Polyethylene Terephthalate, or recycled PET. Our products that contain RPET yarn are made using recycled bottles. The amount of bottles per style may vary. For more information on how recycled plastic bottles are transformed into the polyester yarn we use in our RPET garments, please click here.